CPAP Supply Reviews

CPAP Supply USA is an online supplier of CPAP machines, masks, and parts. They offer a variety of products at different price points. For instance, the ResMed AirSense™ 11 AutoSet™ CPAP with HumidAir™ is priced at $989. They also have the Medistrom™ Pilot-24 Lite Battery and Backup Power Supply available for $339. In terms of masks, the ResMed AirTouch™ N20 CPAP Nasal Mask is priced at $108, and the ResMed AirFit™ P10 Nasal Pillow CPAP Mask Assembly Kit can be purchased for $80. Please note that these prices are subject to change and it's always best to check the website for the most current pricing information.

CPAP Supply USA is a top online supplier of CPAP machines, masks, and parts. They offer a variety of products and services to help individuals with sleep apnea. Some of their popular products include the ResMed AirSense™ 11 AutoSet™ CPAP with HumidAir™, the Medistrom™ Pilot-24 Lite Battery and Backup Power Supply, the ResMed AirTouch™ N20 CPAP Nasal Mask, and the ResMed AirFit™ P10 Nasal Pillow CPAP Mask Assembly Kit. They also offer a range of new products such as the Philips Respironics DreamWear CPAP Headgear with Arms and the Respironics SimplyGo Mobile Cart. In addition to selling products, they provide educational content and support for CPAP users, including guides on topics like camping with CPAP and home sleep testing versus lab sleep studies. They also offer a 100% Price Guarantee, CSU Sleep Rewards for loyalty points, and assistance with Insurance Reimbursement.

CPAP Supply USA provides customers with the Health Insurance Claim Form and all billing and procedure codes in order to submit a reimbursement request to their insurance company. Customers are advised to contact the members services department of their insurance company directly to ensure that they allow subscribers to submit claims for medical expenses purchased out-of-pocket, such as the CPAP supplies purchased through CPAP Supply USA. Some companies will allow customers to use a generic document called the Health Insurance Claim Form. Customers are required to complete the form, including the billing and qualifying information used by insurance companies to process claims. They also need to attach a copy of their invoice from CPAP Supply USA. Supplies ordered on the invoice will need to be split into the appropriate HCPCS billing codes based on the purchases. The claim form and invoice should be submitted to the insurance company in the method they prescribe. Generally, insurance companies say they can complete claims within 30 business days. Customers should check with their company for their specific turnaround time.

CPAP Supply USA has a return policy that allows returns on most unopened products within 30 days of order delivery. Certain items are eligible for return even if opened/used, if sent back within 30 days of order delivery, but a 15% restocking fee will apply. These items include PAP Machines (APAP, CPAP, BiPAP) and Oxygen Concentrators. However, bedding products (bed pillows, mattress covers, etc.) are considered final sale and cannot be returned under any circumstances. Missing, damaged, or incorrect items are eligible for a replacement or refund within 30 days of order delivery. Initial shipping and return shipping costs are non-refundable, except in the instance of an incorrect shipment. A Return Merchandise Authorization (RMA) number is required for each return.

In terms of their shipping policy, CPAP Supply USA offers free standard shipping (2-10 business days, once processed) on orders over $49. For orders under $49, shipping charges are calculated by the courier and displayed at the time of checkout. Customers can upgrade shipping to UPS expedited options at an additional cost. Orders ship within 1‑3 business days once purchased, excluding weekends and major holidays. Products marked as drop-shipped may experience delays in processing and shipment due to chain‑supply shortages. Lithium batteries cannot ship overnight due to Department of Transportation (DOT) and Federal Aviation Administration (FAA) regulations, but they can ship overnight with the purchase of a unit.

CPAP Supply USA accepts returns on most unopened products within 30 days of order delivery. Some items are eligible for return even if opened/used, but a 15% restocking fee will apply. These items include PAP Machines (APAP, CPAP, BiPAP) and Oxygen Concentrators. However, certain items like bedding products are considered final sale and cannot be returned under any circumstances. If you receive a missing, damaged, or incorrect item, it is eligible for a replacement or refund within 30 days of order delivery. Please note that initial shipping and return shipping costs are non-refundable. To return an item, you need to obtain a Return Merchandise Authorization (RMA) number by contacting them at 866‑560‑2727. A refund will not be provided without a valid RMA number. If a product is received with a manufacturing defect, call their office, preferably within 24 hours of noticing the defect. They will troubleshoot the problem and take the appropriate next steps. All final refund and replacement decisions are made at their discretion. If your machine malfunctions and is still under manufacturer warranty, call their office at 866‑560‑2727 to verify. If so, they will provide you with a Return Merchandise Authorization (RMA) number. The customer is responsible for shipping the machine to their office. Repair or replacement of the broken machine can take up to 4 weeks, depending on the manufacturer. Rental Machines are available to be used during this time if needed. Manufacturer warranties do not protect against misuse or water damage. If misuse or water damage is detected, the machine can be returned to the customer at no cost, the customer can pay the manufacturer to repair the machine, or the customer may purchase a new machine at the listed price on their website. If you are unsure which items you need before placing your order, please call them at 866‑560‑2727 or chat with them on their site. Their customer service department is deeply knowledgeable in CPAP therapy and will be glad to answer any questions that you may have regarding sizing or product compatibility.